Privacy policy

The website www.nortespring.com is managed by the company One Thousand B. C. Unip, LDA, company registration number 514 029 811, with its registered office at Rua Poço dos Mouros, No. 38, 1st Floor, 3885-609 Esmoriz, Portugal. Should you have any queries or questions, please contact us at the following email address: hello@nortespring.com or by telephone on +351 916 582 823.

This Privacy Policy is intended to informyou of the rules and procedures adopted by NorteSpring regarding the processing of data collected when you browse the website www.nortespring.com and when you use the features it offers, as well as to inform you of the applicable security and confidentiality measures. NorteSpring recognises the importance of protecting your personal data. We have therefore developed a set of security measures designed to protect your data. No personal data relating to minors under the age of 18 will be considered, nor will any orders placed online by them be accepted.

By registering or making an online purchase, you expressly grant NorteSpring your consent to use your personal data and address, as well as data relating to your purchases and payment methods. This data will be stored and processed electronically and may be used for communication purposes to enhance and personalise the range of products, services, promotional or advertising campaigns, or for order processing. The personal data of users/customers of this website will be processed in accordance with the Portuguese Data Protection Commission.

OUR PRIVACY POLICY

You have the right to the protection of your personal data. NorteSpring respects your right to information regarding the collection and processing of your personal data.
By browsing the website www.nortespring.com, you accept and give your express consent to the collection and subsequent processing of personal data by NorteSpring, in accordance with the terms and conditions set out in this Privacy Policy and for the purposes indicated therein. You should read this document carefully and only browse and/or submit information via the website if you agree to the respective terms.
NorteSpring, as the data controller, determines the purposes and means by which your personal data is processed, including all security measures. NorteSpring ensures that personal data is processed in Portugal in a fair and lawful manner and in accordance with best practice.
When processing data that can identify you personally, either directly or indirectly, we apply the principle of strict necessity. For this reason, this website has been designed so that the use of your personal data is minimal and does not exceed the original purpose for which it was collected and/or processed.
This Privacy Policy is intended to provide you with all the information you need to understand our privacy practices. However, if you require further clarification regarding this Privacy Policy, you may submit your questions via email to: hello@nortespring.com.

CONTROLLER OF YOUR PERSONAL DATA

NorteSpring is responsible for managing the website and processing the data collected whilst you browse it, and may, in this context, use the services of third parties (subcontractors), who will act on behalf of and for the account of NorteSpring, and who are also obliged to implement the technical and organisational security measures applicable under the law.

COLLECTION OF PERSONAL DATA, ITS USE AND PURPOSES OF PROCESSING

In the context of your browsing of the website, NorteSpring may collect and process the following categories of data for the purposes set out below:

a) If you subscribe to our newsletter containing information about NorteSpring products and services, you will be asked for an email address, which will only be used to send you that newsletter;

b) When you make a purchase of products sold on this website, we collect your personal data via the purchase form (e.g. name, email address, date of birth, size, address, telephone number), solely for the purposes of selling, packing and delivering the products you have ordered;

c) When you save a delivery address, we collect your personal data in order to simplify the processing of your future orders;

d) When you create or share your Wish List, we collect your data with the aim of personalising our services for the purchase of products on the website;

e) When you register on our website, you consent to receiving commercial messages by email or any other equivalent automated electronic means, such as SMS;

f) Data relating to your use of the website will also be collected for statistical purposes and to improve your user experience.

Should there be any changes to your personal data, please notify us at the following email address: hello@nortespring.com.

Unless otherwise stated, your personal data will not be disclosed to third parties for purposes not permitted by law or without your explicit consent. Your personal data will only be disclosed to third parties when necessary to process an order, namely:

  • Electronic payment services;
  • Processing of purchased products;
  • Selecting, packing and dispatching items;
  • Resolving issues or queries relating to the sale of products;
  • Processing payments for the purchase of items;
  • Processing returns of items.

NorteSpring may have access to personal data of third parties that is disclosed by users of this website, for example, when a user purchases a product to be sent to a friend or when the user paying for the product is different from the recipient of that product.

In all cases where you need to disclose third-party information, you must obtain their consent before providing us with their personal data and inform them of our Privacy Policy. You will be solely responsible for the disclosure of third-party information and data, as well as any other illegal or unauthorised use of such data, should you not have obtained their consent.

In any case involving the disclosure of sensitive/confidential data to NorteSpring, you shall be solely responsible for the unlawful disclosure and use of such data by third parties.

Please note that, except as provided in the following point, the personal data we ask you to provide, including your email address, postal address, credit or debit card number and telephone number, is necessary for the processing of your order and for the purchase of products on this website, in order to comply with obligations arising from applicable legislation and regulations or to provide other services offered on this website and requested by you.

Consequently, a refusal to provide us with certain personal data may prevent us from processing your order for the purchase of products or from providing other services on this website.

Failure to provide your personal data may justify our refusal to process your order for the purchase of products on this website or to provide services.

The disclosure of your personal data beyond what is necessary to comply with legal or contractual requirements or to provide the services you have requested is optional and has no effect on your use of this website or its services and the purchase of products. We will inform you whether your personal data is mandatory or optional, marking information that must be provided with an asterisk (*). Failure to provide optional data will not result in any penalty.

DISCLOSURE OF YOUR PERSONAL DATA

Your personal data may be disclosed to third parties providing specific services, such as external entities contracted by NorteSpring, or which independently process the personal data collected by NorteSpring in connection with the fulfilment of a contract for the purchase of products on this website.
Any disclosure will be made without exceeding the purpose for which your personal data was collected and subsequently processed.

In addition, your personal data may be disclosed to third parties in order to:

  • comply with applicable laws,
  • respond to judicial and governmental enquiries,
  • comply with valid legal processes,
  • protect the rights or property of NorteSpring.

In the event of a change in NorteSpring’s corporate structure, including, without limitation, by way of incorporation, merger, sale, liquidation, or a substantial transfer of assets, NorteSpring may, at its sole discretion, transfer, sell or assign personal data collected through this website, including, without limitation, personally identifiable information and aggregated information about users, to one or more affiliates or non-affiliates.
In any event, your personal data will not be disclosed to third parties without your knowledge or consent, where such consent is required by law, except in the cases provided for in this document.

CONFIDENTIALITY AND SECURITY

NorteSpring, as the entity responsible for managing the website, undertakes to use its best efforts to ensure the privacy of data collected and/or transmitted online. The security and privacy of the data collected are matters of crucial importance to us, and NorteSpring is therefore committed to protecting the security of such data. To this end, it employs security technologies and procedures designed to protect the data collected against unauthorised access, use or disclosure. However, it is not possible for NorteSpring to completely eliminate all risks relating to the security of such data.
Access to the data collected is limited to NorteSpring employees, any subcontractors and third parties who require such access to perform the functions of supplying products and services to the user.
Access may also be granted to official authorities, if necessary, to comply with NorteSpring’s legal or contractual obligations, particularly where required by law or by any judicial or administrative order, provided that such an order is issued by a competent authority.
NorteSpring advises you that data collected on the website may, at the time of collection, circulate on the network without security measures, running the risk of being viewed and used by unauthorised third parties.

COOKIES

NorteSpring uses automated data collection systems such as cookies. Cookies are small text files stored on your computer by the websites you visit; they are automated procedures for collecting information regarding preferences set by a user during their visit to a particular webpage. Whenever the user returns to the website in question, these files are automatically activated so that the website is configured with the preferences recorded during previous visits, allowing for faster and more efficient browsing and eliminating the need to repeatedly enter the same information.
NorteSpring uses cookies on the website www.nortespring.com to provide the user with a better browsing experience, simplifying and making the presentation of the website’s various content more efficient.
Most web browsers automatically accept cookies, and you should be able to accept, delete or reject them via your browser settings. You can configure your browser to prevent the creation of cookies or to notify you when this occurs. If you do not accept cookies, you can still browse the website, although your user experience may be negatively affected.
The information collected and/or stored by the cookies used by NorteSpring is not intended to identify you personally; it is used solely to optimise our services and those of this website to suit your needs and preferences, and to ensure that web pages are personalised.
Acceptance of our automated data collection procedures and the use of cookies is necessary to take advantage of the many features and services offered through this website, including the purchase of products. If you configure your browser to block or delete cookies, we cannot guarantee that you will have access to all the features and services offered through this website.

RIGHT TO INFORMATION, CORRECTION AND DELETION

You have the right to obtain from NorteSpring, at any time, confirmation as to whether your data is being processed, even if you are not registered on the website, as well as a clear statement of that data.
You have the right to be informed by NorteSpring of the source from which your data was obtained, the purposes and means of processing your personal data, the logic underlying the electronic processing of data, information on external entities and the names of the subjects and categories of entities to whom your personal data may be disclosed or who may access your data. You may also find the above information in this Privacy Policy.

You have the right to obtain from NorteSpring at any time:

a) the updating, rectification or completion of your personal data;
b) the erasure, anonymisation or blocking of your personal data, which is treated as a breach of the law, including where the storage of data is no longer necessary for the purposes for which it was collected and subsequently processed;
c) confirmation that the operations referred to in points a) and b) have been notified to those to whom the data has been communicated or disclosed, except where this proves impossible or would involve a disproportionate effort compared to the rights you are invoking.
You have the right to object, in whole or in part:
a) on legitimate grounds, to the processing of your personal data, even if it relates to the purposes for which it was collected;
b) to the processing of your personal data for advertising or direct marketing purposes, or for the sale of products, market research or commercial communications.

You may freely exercise your rights at any time, provided you do so in accordance with applicable laws and regulations, by sending your request to NorteSpring via the following email address: hello@nortespring.com.

CONTENT AND SERVICES LINKED THROUGH THE WEBSITE

The website www.nortespring.com may include links, directories and even search tools that allow the user to access other websites, pages or internet portals under the responsibility of third parties (hereinafter, the “Linked Sites”).
This Privacy Policy relates exclusively to browsing the website www.nortespring.com and does not apply to any data processing carried out via Linked Sites, to which NorteSpring is entirely unrelated.

CHANGES TO THIS WEBSITE PRIVACY POLICY

NorteSpring reserves the right to amend this Privacy Policy without prior notice to its users. Whenever NorteSpring updates its website Privacy Policy, it will be made available there immediately, with the publication date indicated.
You should consult this Privacy Policy regularly, as you are deemed to accept and agree to its terms. If you do not agree with the changes to the Privacy Policy, you should not continue to browse the website.

APPLICABLE LAW

This Privacy Policy is governed in all respects by Portuguese law, in particular by Law No. 67/98 of 26 October (Personal Data Protection Act), and other applicable legislation.
In the event of a dispute, you agree to submit to the exclusive jurisdiction of the Portuguese courts.

CONTACTS

Any queries or comments regarding this Privacy Policy should be addressed to NorteSpring via the following email address: hello@nortespring.com